Privacy policy

Our Privacy Promise

We value and respect every customer’s privacy. We promise to:

• Keep your personal information safe and secure
• Be transparent about why we collect data and how we use it
• Offer you clear choices and honour your preferences

To comply with anti-money laundering regulations:

• Deposited funds must be played through at least once before a withdrawal is permitted.
• We may perform enhanced Know Your Customer (KYC) checks during deposits or withdrawals. This can include requesting ID documents, proof of address, selfies, utility bills, or video verification.
• Documents should preferably be in Latin or Cyrillic script; otherwise, video confirmation may be required.
• CAD depositors can only withdraw via EcoPayz, Interac, Instadebit, or iDebit (after meeting minimum deposit requirements for these methods).
• Phone verification may be part of the KYC process. No payouts are processed until full verification is complete.

What Personal Information We Collect and When

During registration

• Full name, email address, postal address, phone/mobile number, date of birth, gender
• Username and password
• Photographic ID and proof-of-address documents
• Banking/financial details (for source-of-funds verification)

While using our services

• How you interact with games and the platform
• Browsing behaviour on the site (see our Cookies Policy)
• Device information (IP address, browser type, operating system, device model/ID)
• Recordings of phone calls (for quality assurance, fraud prevention, regulatory compliance, training, and dispute resolution)
• Information you voluntarily provide or make public (e.g., social media profiles)

Special categories of data

We may process sensitive data (e.g., health-related information for responsible gambling purposes) with additional protective measures.

Why We Collect Your Data and Our Lawful Basis

We collect and process personal data for the following main reasons:

Performance of contract

• Provide gaming, betting services and related content
• Process deposits, withdrawals and transactions
• Manage your account (password resets, service notifications, dormancy warnings)

Legitimate interests (balanced against your rights)

• Personalise your experience (e.g., tailored game recommendations based on play history)
• Improve navigation, analyse usage, conduct research, test systems, evaluate marketing
• Contact you about services, promotions, surveys (with easy opt-out)
• Prevent fraud, detect third-party software, enforce Terms & Conditions
• Perform affordability checks

Legal obligations

• Comply with gambling, anti-money laundering, and licensing regulations

Consent (where required, especially for special-category data or certain marketing)

You can opt out of personalised marketing or profiling by contacting support or our Data Protection Officer.

When We Share Your Personal Information

We do not sell or share your data for third-party marketing. We may disclose information:

• When required by law, regulators, or courts
• To financial institutions or regulators regarding your account
• For fraud prevention, verification, and affordability checks
• To service providers (technology, payment processing, data storage, advertising)
• To external auditors for compliance checks
• In the event of a business sale, merger, or transfer (with notice where significant)
• To regulators concerning self-exclusion

All recipients are contractually obliged to protect your data and use it only for the specified purpose.

How Long We Keep Your Data

We retain your information only as long as necessary:

• While your account is active – to provide services and meet contractual/legal obligations
• After account closure – for periods required by anti-money laundering rules, licensing laws, potential legal claims, or data protection guidelines

Your Rights and Choices

Under data protection law you have the following rights (contact support@kinghillscasino.uk.com to exercise them):

• Access – request a copy of your personal data
• Rectification – correct inaccurate or outdated information
• Erasure (“right to be forgotten”) – in certain circumstances
• Restriction of processing – temporarily limit use of your data
• Data portability – receive your data in a machine-readable format (where processing is based on consent or contract and carried out automatically)
• Objection – to processing based on legitimate interests, profiling, or direct marketing
• Withdraw consent – at any time (where consent is the basis)
• Rights related to automated decision-making – including profiling (e.g., fraud detection, risk assessment, personalised offers)

We usually respond within one month (extendable by one further month for complex cases). Some rights are subject to exceptions (e.g., mandatory retention periods). Providing registration information is mandatory for legal and service reasons; refusal prevents account creation/use.

Security of Your Data

We use industry-standard safeguards:

• SSL encryption for data in transit
• Payment details encrypted and processed only by trusted providers (we never store full card data)
• Regular third-party security testing and 24/7 intrusion detection
• Dedicated fraud prevention systems and team
• Immediate investigation and suspension of suspicious accounts

If you notice unusual activity, contact us right away.

Complaints

If you believe we have mishandled your data, email support@kinghillscasino.uk.com. If unsatisfied with our response, you may complain to your national data protection authority.

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or regulations. The revision date appears at the top. Significant changes will be notified prominently (possibly by email) and may require your acceptance to continue using the services. You can close your account at any time.

Your Obligations

You must provide accurate, complete, and up-to-date information during registration and notify us promptly of any changes. Providing false or misleading data may result in registration refusal, account suspension, or termination without compensation.